VVZ ERP Suite for cleaning companies and home services
When several jobs are scheduled for the same day, one small forgotten detail can disrupt the work: a changed address, an access instruction, a customer moving the time, a team replaced at the last minute or an instruction left in a message. The problem is not the phone, Excel or messaging: useful information is scattered across several places and depends too much on everyone’s memory.
The real problem: every job has its own details
Two cleaning jobs may look similar, but the address, time, access, customer instructions and responsible person may be different. When information stays only in a call or message, the team has to search for it when it is needed.
Before
Addresses are in a table, instructions in a conversation, changes in another message and some information remains in the memory of the person who spoke with the customer.
After
Each request can bring together the customer, address, planned job, useful instructions, responsible person, status and history.
Typical requests for a cleaning company
Address and job
The address, service type, planned date and necessary information are kept with the request.
Customer instructions
Useful details for the job can be noted in the same place so the team does not have to search for an old message before starting.
Team and responsible person
The request can show who should carry out the job and who should handle a change or customer question.
Last-minute change
If the time, address, team or instruction changes, the information can be updated in the request instead of remaining only in a separate conversation.
A simple path from request to completed job
Customer request
The customer requests a job, gives the location, the need and the important information.
Address and instructions
The address and useful instructions are recorded with the request.
Assignment
The request can be assigned to the person or team that should carry out the job.
Scheduled
The planned date and necessary information remain visible before the job.
In progress
The team can see what must be done and note useful information during the work.
Done and history
Once the job is complete, the status changes and the history remains available to find what was planned and completed.
Fewer calls just to ask “is the job still scheduled?”
Depending on the chosen configuration, the customer can receive a confirmation when the request is recorded or when a job is confirmed. This avoids some follow-up calls and repeated exchanges for the team.
The company keeps familiar working habits
Excel can remain part of the workflow
If you already use a table to track customers, addresses, dates or teams, that organization can remain a reference. The journal can keep the information that is genuinely useful to your activity.
An export that works in Excel
Useful data can be exported as a CSV file compatible with Excel, with a structure adapted to your working columns.
Information remains accessible where the team works
The local tool
The company can use a local tool to find requests, addresses, jobs, responsible people, statuses and notes.
The server
The server is involved only where needed, for example to receive a request from the website or synchronize certain information.
Telegram
Telegram can simply notify authorized people when a new request arrives or an important change needs to be seen quickly. The main follow-up remains in the tool.
Visible responsibility
Each request can show who should carry out the job, who should answer the customer and what still needs action.
Adapted to your company
VVZ Studio adapts information, steps and roles to the way you work instead of imposing a rigid way of operating.
Frequently asked questions
Do we need to replace our current schedule?
No. If your current organization works well, it can remain in place. The goal is mainly to prevent important information from being separated between the schedule, messages, tables and the team’s memory.
Can last-minute changes be managed?
Yes. A change of address, time, responsible person or instruction can be linked to the request so the team finds the latest useful information in the same place.
Do we have to abandon Excel?
No. Existing tables can remain a reference and useful data can be exported as a CSV compatible with Excel.
Demonstration video coming soon
A short demonstration will show how a request, an address, an assignment, a change and a job status can be followed in the system.
A clearly defined scope
Functions, access, information followed and any integrations are defined with the company before implementation.
A price based on how you really work
The price depends on your current organization, the number of steps to follow, the tools already used and the functions your company actually needs. The goal is not to sell you unnecessary modules.
See also the full range of VVZ Studio options and integrations.